1. Items must be in their original condition and you will be required to present the corresponding receipt.
2. If you have printed eGUI, please put into return box with return units.
3. Please note that it is always necessary to have received the merchandise prior to requesting a refund.
Contact our customer service, and we will solve the problem as quickly as possible.
Once the return has been approved, you will receive your refund via the same means used to make your purchase.
Once the return has been approved (the items have to be in perfect condition and internal labels must be intact) you will receive a confirmation email indicating that the refund will be paid into your account within a few days.
Remember that payments to your credit card always depend on your bank/building society.